Coordonnées
Why store policies — ready-to-paste English texts
Where to paste them: Shopify admin → **Settings → Policies**. One text per
policy. (The privacy policy already exists.)
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## 1. Refund policy (Returns)
Returns and refunds
At Why, you have 30 calendar days after receiving your order to change
your mind and return a product.
Return conditions
- The product must be unused, in perfect condition, and returned in its
original packaging with all its accessories.
- For hygiene reasons, opened or used earbuds and audio products cannot
be returned, unless they are defective.
- Before any return, contact us through the store's Contact page with
your order number. We will send you the return instructions.
Return shipping costs
Return shipping costs are your responsibility, unless the product you
received is defective, damaged, or different from your order — in that
case, we cover the return costs or send you a replacement product.
Refunds
After we receive and inspect the returned product, your refund is issued
to your original payment method within a maximum of 10 business days.
You will receive a confirmation email as soon as it is issued.
Defective product
If a product is defective within 30 days of delivery, contact us with
your order number and, if possible, a photo or video of the problem:
we will offer a replacement or a refund.
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## 2. Shipping policy
Shipping
Delivery area
We currently ship within the United States only.
Rates and delivery times
- Standard: $8.00 — free shipping on all orders of $70.00 or more.
Estimated delivery: 7 to 15 business days.
- Express: $15.00. Estimated delivery: 5 to 10 business days.
Order processing time is 1 to 3 business days before shipping.
Delivery times are estimates: they may vary depending on the
destination and the period (holidays, high demand).
Order tracking
As soon as your order ships, you will receive an email with a tracking
number so you can follow your package until delivery.
Delivery problems
If your package seems lost or arrives damaged, contact us through the
Contact page with your order number: we will find a solution
(reshipment or refund).
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## 3. Terms of service
Terms of service
The store
Why is an online store specializing in video game accessories:
charging stations, controller protection, compatible wireless
controllers, stands, and gaming audio.
Product compatibility
Our products are generic accessories sold under our Why brand. The
mentions "PS5", "Xbox", and "Switch" are used only to indicate which
consoles our products are compatible with. Why is not affiliated with
Sony Interactive Entertainment, Microsoft, or Nintendo, and our
products are not official products of those brands.
Prices and payment
Prices are shown in US dollars (USD). Payment is processed securely
through Shopify and the payment methods offered at checkout (credit
and debit cards, Shop Pay, Apple Pay, Google Pay). We reserve the
right to correct any obvious pricing error and to cancel the affected
order with a full refund.
Orders
The order confirmation email serves as acknowledgment of receipt. We
may refuse or cancel an order in case of stock shortage, pricing
error, or suspected fraud; any payment already made will then be
refunded.
Liability
Our liability is limited to the amount of the order concerned.
Accessories must be used in accordance with the console manufacturers'
instructions.
Governing law
These terms are governed by the laws of the State of Florida,
United States.
Contact
For any question, please use the store's Contact page.
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## Values used (adjust if needed)
- Return window: 30 days
- Processing: 1 to 3 business days
- Standard shipping: 7 to 15 business days ($8.00, free over $70)
- Express shipping: 5 to 10 business days ($15.00)
- Return costs: paid by the customer, except defects or a Why error