Frequently Asked Questions
Where do you ship?
Currently, we only ship within the United States.
What are the shipping times and costs?
Standard: $8.00, estimated delivery in 7 to 15 business days — and free shipping on orders over $70.00. Express: $15.00, estimated delivery in 5 to 10 business days. Order preparation takes 1 to 3 business days.
How can I track my order?
You will receive an email with a tracking number as soon as your package ships.
Can I return a product?
Yes: you have 30 days after delivery to return an unused product in its original packaging. Details are on the Shipping & Returns page.
Are your products official products?
No. They are generic accessories from our brand Why, designed to be compatible with PS5, Xbox and Switch consoles. We are not affiliated with any of those brands.
Which payment methods do you accept?
Credit and debit cards, Shop Pay, Apple Pay and Google Pay — payment is secured by Shopify.
How can I contact you?
Via the store's Contact page, including your order number if possible.